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Moss Hollow Pottery
17 Rock Road
Lakeville, PA 18438

About Us




Using the store can be confusing the first time.  When ordering multiples of an item the price extension will NOT reflect the multiple purchase.  The price extension will show up in the total, but not on the line item.

Site Security
For information protection, uses GeoTrust security which is an accepted standard for transferring information securely across the Internet. GeoTrust uses SSL (Secure Socket Layer) security which is an accepted standard for transferring information securely across the Internet.  SSL encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential and personal information, such as a phone number or address.  Our check-out pages employ SSL to protect billing, payment and shipping information at the time of check-out.  When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form then decoded when it gets to us.  This ensures a reliable, secure shopping experience.

SHIPPING:  Moss Hollow Pottery uses the United State Postal Service for all shipments.  Generally 1st Class unless the package is too heavy, then it will ship Priority.  Wholesale orders on books will ship "Media Rate".

Most items will be shipped within 3 business days of order.

OUT OF STOCKS:  Occasionally there will be a situation where I'm temporarily sold out of an item.  All in stock items will ship right away, out of stock items will ship as soon as they come in.  Usually within a week or 2.  I'll include a message in my email confirming the shipment when this happens.  There will be no charge for shipping on any back-ordered items.

REFUNDS:  No refunds on any item unless there's proof of damage by the postal service.  Any refund MUST have prior approval and you are responsible for shipping.  ABSOLUTELY NO REFUNDS on books and instructions and any item that has been cut to order for you.

PLACING ORDERS:  I do not take phone orders; only orders placed through the store or at shows.  If you need answers to questions prior to placing an order, please email me.  There's a "Shoppers Questions" link on the site.

  Copyright 2009 Moss Hollow Pottery

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